1. Introduction

Welcome to Rimo Tours. Your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, https://rimotours.com, or engage with our services. By using our website and services, you consent to the practices described in this policy.

2. Information We Collect

We may collect and process the following categories of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other contact details.​

  • Payment Information: Credit or debit card details, including card number, expiration date, and billing address. Please note that all credit/debit card details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties.

  • Travel Details: Passport information, flight details, accommodation information, and other travel-related data necessary to provide our services.​

  • Special Requirements: Information regarding dietary preferences, medical conditions, or disabilities to cater to your specific needs during travel.

  • Technical Data: IP address, browser type, operating system, referring URLs, and other technical information collected through cookies and similar technologies.​

3. How We Collect Information

  • Direct Interactions: When you book our services, subscribe to our newsletter, or contact us directly.​

  • Automated Technologies: Through cookies and similar tracking technologies when you interact with our website.​

  • Third Parties: From partners, such as airlines, hotels, and other service providers involved in your travel arrangements

4. Use of Your Information

We use the collected information for the following purposes:

  • To Provide Services: Facilitating bookings, processing payments, and delivering the requested travel services.​

  • Customer Support: Responding to inquiries, requests, and providing assistance.​

  • Personalization: Tailoring our services to meet your preferences and needs.​

  • Marketing: Sending promotional materials, special offers, and newsletters, provided you have opted in to receive such communications.

  • Legal Compliance: Adhering to legal obligations and regulatory requirements.

5. Sharing of Information

We may share your information with:

  • Service Providers: Third-party vendors, such as airlines, hotels, and transportation companies, to fulfill your travel bookings.​

  • Legal Authorities: When required by law or to protect our rights and property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the involved parties.​

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted, and sensitive information, such as payment details, is processed securely.​

7. Your Rights

You have the right to:

  • Access: Request a copy of the personal information we hold about you.​

  • Correction: Request correction of any inaccurate or incomplete data.​

  • Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.​

  • Objection: Object to the processing of your data for specific purposes, such as direct marketing.​

To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze website traffic, and serve targeted advertisements. You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our website.​

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently gathered data from a minor, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and updating the effective date. Your continued use of our services after such modifications constitutes your acknowledgment and consent to the updated policy.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Email: [email protected]

  • Phone: +20 128 000 7474

  • Address: 21 Sakr Korish Buildings, Sheraton Heliopolis, Cairo, Egypt.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.