Terms & Conditions

Introduction

These terms and conditions may be amended from time to time and apply to all our services directly or indirectly (through suppliers). By accessing, browsing, and using our website or any of our applications, and by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out below (including the privacy policy).

Definitions

• “Service Provider” refers to the provider of accommodation, tours, transportation, activities, and other travel or related products or services.
• “Service Reservation” refers to the order, purchase, payment, booking, or reservation of any of our services.

Nature of Business

Through our platforms, we offer and promote products/services provided by either Rimo Tours or third-party Service Providers. Visitors of the platforms can discover, compare, and book these products/services. By booking a Service Reservation, you enter into a direct (legally binding) contractual relationship with the Service Provider (whether Rimo Tours or any other provider). Information about products/services displayed on our platforms is based on data provided by the Service Provider. Rimo Tours cannot guarantee the accuracy, completeness, or correctness of such information, nor will we be held responsible for any errors. However, we may offer compensation under specific circumstances for damages arising from false information.

Cancellation, No-Show, and Prepayment

By making a Service Reservation, you accept the cancellation and no-show policy of the respective Service Provider. Policies for each service are available on our platform during the reservation process and in your confirmation email. Certain rates, fees, or special offers may be subject to non-refundable policies.

Airport Transfers

• Free cancellations are allowed up to 24 hours before the scheduled pick-up time. After this period, the full booking fee will be charged regardless of whether the transfer is completed.
• If the driver is not found, the customer must contact the driver or our support team immediately. Failure to make contact within 30 minutes will result in a no-show penalty and the full booking fee will be charged.
• If delays cause waiting times beyond the free 45-minute window at the airport, extra waiting charges of $10 for every 30 minutes will apply.

Tours and Activities

For all tours and activities, the following cancellation fees apply:

• One-day activities: Free cancellation up to 30 days prior to the activity date. Cancellations made within 30 days incur a 100% cancellation fee.
• Multi-day tours:
  • Cancellations up to 30 days before arrival: 100% refund.
  • Cancellations between 30-20 days before arrival: subject to a 50% cancellation fee.
  • Cancellations less than 20 days before arrival: subject to a 100% cancellation fee.

Non-Refundable Clause for Flight/Hotel Bookings
If your tour includes a flight or hotel booking, the entire tour becomes non-refundable. Airline or hotel policies will apply, and any cancellations from these providers will result in the entire tour being non-refundable.

Communication

By completing a Service Reservation, you agree to receive emails related to your booking, including updates, offers, and feedback requests. It is your responsibility to ensure that all contact information provided is accurate. Rimo Tours is not liable for issues arising from incorrect email addresses, phone numbers, or payment details.

Complaints and Claims

All complaints against Rimo Tours or regarding a Service Reservation must be submitted within 30 days from the completion of the service (e.g., checkout date, pick-up date). Complaints submitted after this period will not be considered, and Rimo Tours will not be liable for damages or compensation.

General Cancellation and Refund Policy

Airport Transfers

• Free cancellations are allowed up to 24 hours prior to the scheduled pick-up time. Cancellations made later will be charged the full booking fee.
• Unused transfers are non-refundable, and any additional transportation costs will not be reimbursed.
• Exceeding the 45-minute free waiting time at the airport will incur a $10 fee for every additional 30 minutes.
• If a driver cannot reach the customer due to incorrect or unavailable contact details, it will be treated as a no-show, and the full booking fee will be charged.

Tours and Activities

• For one-day activities, free cancellation is allowed up to 30 days prior to the activity date. No refund will be issued for cancellations made within 30 days unless otherwise stated.
• For multi-day tours, cancellations made less than 30 days before arrival will incur a 100% cancellation fee.
• If your tour includes flights or hotel bookings, it will be subject to the non-refundable clause.

Applicable Law and Jurisdiction

These terms and conditions and the provision of our services are governed by Egyptian law. Any disputes arising out of these terms or services shall be exclusively submitted to the competent courts of Cairo, Egypt.