Terms & Conditions

Introduction

These terms and conditions may be amended from time to time, and applies to all our services directly or indirectly (through suppliers). By accessing, browsing and using our website or any of our applications through whatever platform and/or by completing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy policy).

 

1. Definitions

“Service Provider” means the provider of accommodation, tours, transportation, activities, and other travel or related product or service.

“Service Reservation” means the order, purchase, payment, booking or reservation one of our services.

2. Nature of Business

Through our websites or any other platforms owned by us, we sell/promote or offer products/services provided by us or by any other Service Provider and visitors of the platforms can discover, compare, and book these products/services.

By using the website and booking a service reservation, you enter into a direct (legally binding) contractual relationship with the Service Provider (weather Rimo Tours or any other provider) with which you make a reservation or purchase a product or service. All information about products/services are based on the information provided to us by the Service Provider, they are fully responsible for updating all rates/fees/prices, availability, policies & conditions, and other relevant information which is displayed on our Platforms. We are not able to verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors; however, we offer some types of compensations in specific cases in case of any error caused from a false information.

 

3. Price Match Guarantee

Prices offered by our Service Providers are highly competitive and including all Sales Taxes, VAT, and all other applicable taxes (unless stated differently on the platform or in the confirmation e-mail). As we want you to pay the lowest price possible for your product and service we have published our new “Price Match Guarantee” condition, where we will match our rate with any lower rate you find online on a similar website. This condition is valid only under the following conditions

1. The other offer must be for the exact same service (for example If the price is for an Airport Transfer then It must be the same car type, same pickup time, date and drop off location)
2. The other offer must have the same cancellation policy.
3. The other offer must not be a part of a package, coupon code, loyalty, or rewards program.

(Due to the continuous updates and adjustments of rates and availability, we strongly recommend taking screenshots of the rates)

 

4. Cancellation, No Show and Prepayment

By making a Service Reservation, you herby accept and agree to the cancellation and no-show policy of that service or product provided by the Service Provider. The general cancellation and no-show policy of each service/product is available on our platforms, during the reservation procedure and in the confirmation email. Please not that certain rates, fees or special offers may be subject to a non-refundable policy and may not be eligible for cancellation, refund or change. Please check the reservation details of the service or product before making your reservation. If you wish to manage or cancel your Service Reservation, please get in touch with our customer support team through the e-mail, 24/7 phones or through the live chat. Please note that in some cases you may be charged for your cancellation or no-show policy.

If you have late or delayed arrival, make sure to communicate with us so we can adjust your Service time accordingly. We do not accept any liability or responsibility for the consequences of your delayed arrival or any cancellation or charged no-show fee charged by our Service Providers.

4. Communication

By completing a Service Reservation, you herby agree to receive emails from us related to the services you booked or offers (including third party offers to the extent that you have actively opted in for this information) relevant to your Service Reservation and destination. Also other emails to rate your experience with your Service Provider and the booked service or product. In order to complete and secure your Service Reservation, you need to use a correct email address and phone number, we are not responsible or liable for any wrong/misspelled email addresses or incorrect/wrong phone number or credit card number.

 

Any complaints against Rimo Tours or In regards of the Service Reservation must be submitted within 30 days from the day of the completion of the service (i.e checkout date, pickup date, etc). Any complaints submitted after the 30 days period may be rejected and Rimo Tours will not be liable for any damage or compensation costs.

 

5. General Cancellation and Refund Policy
   • Airport Transfers: All Airport Transfer bookings includes 45 minutes waiting time from the time of the arrival of the flight and in some circumstances where the arrival terminal is crowded the waiting time can be extended to be 60 minutes from the time of the arrival of the flight. Exceeding the waiting time may lead to extra charge of 5$ for every 30 minutes. Upon departure, our drivers will wait by the pick-up point (e.g. Hotel/Apartment/Address) a maximum of 20 minutes after the published pick-up time, If you request the driver to wait beyond those times, please note that a waiting fee might be charged directly by the driver. If you do not want to pay the waiting fee, the driver holds the right to leave. Unused transfers are not refundable and alternative transport costs will not be reimbursed.
   • If you cannot find the driver at the airport or address, you are not sure about the meeting point, or there is any inconvenience, contact your Driver. If you are not able to reach the driver, please get in touch with our customer support team through the e-mail, 24/7 phones.
   • Rimo Tours is not liable for damages resulting to the customer including delays caused by waiting time at the airport, damages caused by missing any possible transfers and connections, connecting flights or damages/missing any personal items or if and to the extent that we always demonstrate our employees and Trip providers to take measures to prevent the damages.
   • You may cancel your Airport Transfer booking free of charge up to 3 hours prior to the pick-up time via the platform or by contacting us on e-mail, 24/7 phones. If You cancel your booking later than the applicable time referred to above, the booking will be charged in full regardless of whether the Ride has been made.
   • Any changes to the booking details (e.g. flights, delays, address, pickup time, number of passengers or suitcases) on the transfer details must be made through our call center, e-mail or 24/7 phones.
   • If it is not possible to reach the customer because of a not provided an operational mobile number at the time of booking, or a poor connection, no signal, activated voicemail, the call is unanswered and there are no emails or messages received/answered by the customer then It will be considered as customer no-show and It will be charged in full.
   • Tours/Activities: By making a Booking, you agree to be bound by the terms and conditions of that tour or activity.
   • One day activities are subject to free cancellation policy If you cancel up to 2 days prior to the activity date and this cancellation policy is applicable only if your activity does not Include any ticket booking (such as Flight Ticket / Nile Cruise / etc.)
   • Multi-Days Tours price is partially refundable.
   • All cancellation should be received by e-mail.
   • Multidays Tour is subject to the following cancellation policy (non-peak period): –

• 30 days before arrival is subject to 10% cancellation fees (of the entire tour price)
• 15 days before arrival is subject to 40% cancellation fees (of the entire tour price)
• 7 days before arrival is subject to 100% cancellation fees (of the entire tour)

Kindly note that If your tour includes Flight or Hotel booking then It will be subject to the cancellation policy of the Airline/Accommodation provider. Cancellation policies may vary from Service Provider to another, so please carefully check the cancellation policy before booking.

 

6. Applicable Law and Jursidiction

These terms and conditions and the provision of our services shall be governed by the Egyptian law. Any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in Cairo, Egypt.