Rimo Tours – General Terms and Conditions

1. Purpose of the Contract Rimo Tours is a reputable transportation and travel agency company, headquartered in Egypt, offering a range of transfer, tour, and travel services in multiple destinations. These General Terms and Conditions regulate the relationship between Rimo Tours and the Client (hereinafter referred to as “you”). Rimo Tours acts solely as a disclosed agent for its service providers and assumes no liability beyond the scope defined in this agreement.
For the provision of services, Rimo Tours collaborates with professional transport operators and service providers who are legally licensed and authorized to operate in their respective locations. These service providers are responsible for delivering the actual services booked through Rimo Tours.
By booking with Rimo Tours, you acknowledge and accept these terms in full. These terms may be updated at any time without prior notice. Any modifications will be communicated through email, the website, or other official channels.

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2. The Booking Process: Payment and Contract
• Bookings can be made via our website, office, or phone.
• Full payment is required at the time of booking, establishing a legally binding contract.
• If booking on behalf of others, the primary booker is responsible for ensuring all parties understand and accept these terms.
• Clients must provide accurate details at booking. Rimo Tours is not liable for errors due to incorrect information.
• Rimo Tours reserves the right to refuse any booking without providing a reason.
• Clients booking through a travel agent acknowledge that the contract remains between the client and Rimo Tours’ service providers.
• Changes to bookings may be subject to additional fees depending on the modification requested and the time of change.
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3. Transfers & Cancellation Policy
• Cancellation Notice: Transfers must be canceled at least 48 hours before the scheduled pickup time by written email to [email protected].
• No Refund Situations:
o Cancellations within less than 48 hours result in full forfeiture of payment.
o No refunds for flight delays, cancellations, or rescheduling.
o No refunds for delays caused by traffic, weather, or other external factors.
o Client no-show: If the client fails to arrive within the allotted waiting time, the booking is forfeited with no refund.

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• Waiting Time Policy:
o 60 minutes maximum wait time for airport.
o 15 minutes for all other pickups.
o No refunds if the client does not arrive within these periods.
• Dispute Resolution:
o If Rimo Tours provides documentation that the driver was present within the agreed timeframe, no refunds will be issued.
o If additional transportation arrangements need to be made due to the client’s delay, the client will bear any associated costs.
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4. Tours & Excursions Cancellation Policy
• Cancellation Fees:
o From booking date until 80 days before arrival: 15% of total tour price.
o Less than 80 days before arrival: 35% of total tour price.
o 60 days before arrival: 50% of total tour price.
o 1-59 days before arrival: 100% of total tour price.
• Non-Refundable Situations:
o If the client’s hotel booking includes flights or accommodations facilitated by Rimo Tours, no refunds will be issued.
o No refunds for cancellations due to illness, late arrivals, or personal reasons.
o If a force majeure event occurs, the company may, at its discretion, issue a travel credit rather than a monetary refund.
• Refund Processing:
o Refunds will be issued to the original payment method, minus any applicable transaction fees.
o Refunds may take up to 30 business days to process.

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5. Payment, Credit Card Transactions & Chargeback Policy
• By paying via credit card (online or in-person), you expressly consent to these terms.
• Chargeback Prevention:
o Clients may not initiate chargebacks for non-refundable services.
o Chargebacks will be contested with full documentation proving the charge’s validity.
o Fraudulent chargeback attempts may result in legal action and recovery of additional costs.
• Additional Fees:
o A 5% banking fee applies to all refund transactions.
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6. Accommodation & Flight Policy
• Prices are based on per person in double occupancy. Single room supplements apply.
• Hotel selections are made based on quality and may change due to availability.
• Domestic Flights: Prices and schedules are subject to change and may vary due to airline policies.
• International Flights: Rimo Tours may provide flight booking assistance but assumes no liability for airline-related issues, including cancellations, delays, or additional charges.
• The client is responsible for ensuring all visa and entry requirements are met before booking any travel services.
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7. Special Requests & Additional Policies
• Rimo Tours will attempt to accommodate special requests but cannot guarantee fulfillment.
• Child seat requirements must be disclosed at the time of booking.
• Black Friday and seasonal offers apply only to new inquiries and have limited availability.
• Tipping is appreciated but not mandatory.
• Any requested itinerary modifications are subject to approval and may result in additional costs.
• The company is not responsible for issues arising from incorrect or incomplete booking information provided by the client.
• If unforeseen circumstances arise that require changes to your itinerary, Rimo Tours will notify you and propose reasonable alternatives where possible.
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8. Liability & Force Majeure
• Rimo Tours is not responsible for circumstances beyond its control, including but not limited to weather disruptions, government restrictions, pandemics, acts of war, strikes, supplier failures, or changes imposed by third-party providers.
• In case of force majeure, Rimo Tours may attempt to offer an alternative service, future credit, or other resolution at its discretion.
• The company will not be liable for additional expenses incurred due to unexpected events, including hotel costs, missed flights, or additional transportation costs.
• Clients are responsible for obtaining travel insurance to cover potential risks, including cancellations, accidents, or disruptions.
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9. Complaints & Dispute Resolution
• Complaints must be submitted in writing to [email protected] within 2 days of service completion.
• Refund requests must be supported by verifiable documentation and will be assessed on a case-by-case basis.
• Any disputes that cannot be resolved amicably shall be subject to the laws and jurisdiction of Egypt.
• Rimo Tours does not accept liability for disputes between the client and third-party service providers beyond what is explicitly stated in this agreement.
By booking with Rimo Tours, you acknowledge that you have read, understood, and agreed to these General Terms and Conditions. It is your responsibility to review and comply with these policies before making any reservations.